Refund policy

Due to the nature of our products and strict hygiene standards, returns and exchanges are handled under the specific guidelines below. 

Return Conditions
We accept returns within 7 days of delivery, provided the item meets the following conditions:
● Hair must be unused, uninstalled, and unwashed. 

● Lace must remain uncut, untouched, and uncustomized. 

● Products must be returned in their original, undamaged packaging. 

Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on:
● Any hair product that has been worn, installed, washed, dyed, or otherwise altered. ● Lace that has been cut or customized in any way. 

Refunds
● Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. 

● Approved Refunds: Issued to your original payment method within 3–7 business days.

● Shipping Fees: Original shipping costs are non-refundable, and customers are responsible for all return shipping charges. 

Exchanges & Damaged Goods
We offer exchanges strictly for incorrect items received or damaged products. 

Important: If your package arrives damaged or incomplete, you must contact us within 48 hours of delivery with photo or video evidence to qualify for an exchange or replacement.